American Express surprised our own Jonathan Grado and made him cry. A lot more than that happened, but we’re beating his brother to the punch so he can’t use it against him. We were contacted by American Express to be interviewed about small businesses and we were happy to help. They wanted to focus on Jonathan though and had him go to a studio to film it rather than at Grado, which is what we’re used to. After hair, makeup, and wardrobe (which should have raised a flag that something bigger was happening) the interview began.
Following that, he was asked to step to the next room to sign some papers. Easy. Except that’s not what happened. A big thank you to American Express for including Jonathan in this, it means a lot.