Our family started building cartridges and headphones in 1953 and 1991, respectively, and in those decades since we’ve maintained every product sent in to the best of our ability. It’s a true pleasure seeing a 25 year old pair of headphones come across our Brooklyn workbench to be freshened up. Does your Grado headphones or cartridge need service? Read below to find out how.
Step 1 – Location
Are you in the United States? If so, continue below.
If you’re not in the United States, you will need to contact your local distributor. See this map here or feel free to email us for where to send them.
Step 2 – Warranty
How recently did you purchase your cartridge or headphones? If they were purchased within the past year from an authorized retailer, they are under warranty and can be serviced at no cost.
If it has been more than a year since your purchase, please contact us here to find the cost of service.
Step 3 – Shipping
Time to send your cartridges or headphones in for service! Please send to and include the following:
Where do I send them?
4614 7th Ave
Brooklyn, NY 11220
What do I include?
- The product in need of service
- A note with a:
– description of the issue
– phone number and/or email
– return address
Step 4 – Return Shipping
When your product is off our workbench we will give you a call or email letting you know they are ready to be returned. It is at this point you can pay for the service if they are out of warranty.
Either way, we will cover return shipping to wherever you are in the United States.
Have any questions?
If you have any questions or are uncertain about any of the above steps, feel free to send us an email or call anytime! You can contact us here.